Life on the job before Skedulo
ServiceMaster Vancouver switched to Skedulo in 2018 after struggling with several field management systems.
David Benoit, President and Owner of ServiceMaster Clean Vancouver says, “We began with a program where we’d create a daily schedule, print it out, and email a PDF to every crew member. If a schedule didn’t get sent, the crew member didn’t receive it, or there was a change, there were problems.
“We then moved to a mobile app where the crew had all the job details on their phones. But it was still a static schedule so we couldn’t make changes or rely on it too much.
“When we started using Salesforce we wanted something that would integrate, so tried another platform that had that functionality. It worked OK but we couldn’t get the visibility or system of record we needed back in the office.”
Having started out in the field team, Slavko also remembers life at ServiceMaster before Skedulo.
“We’d get emails every evening with where we needed to be the next day,” says Slavko. “It meant we could never plan our schedules, or our lives, ahead of time.”
Masi and Stephen don’t remember a time without Skedulo, but both say they would have found any other system very difficult.
“If I was dealing with loose pages I’d probably miss some jobs and it would take a lot of time,” says Masi. “Luckily I’ve never been there!”
“A static work order would be out of my imagination,” says Stephen. “I used to work for some companies where it would be stressful waiting for the next day’s schedule to see what was going to happen and the scope of the job.”
Life on the job after Skedulo
Stephen, who was once a software engineer, loves working for ServiceMaster and using Skedulo because he enjoys having everything he needs to do great work at his fingertips.
“Because of Skedulo, I know my schedule for the next 2 to 3 weeks in advance including all the notes, job details, contact numbers, and even customer expectations or special requests. I can plan for future jobs and how the team will work together, then use Skedulo to communicate with them and know they have all the information they need.”
