Skedulo
Best for: Simplified scheduling and actionable insights
Skedulo helps you significantly simplify scheduling, gain greater control of workforce utilization, and get actionable insights from analytics. The intuitive interface makes it easy to adjust and reschedule on the fly. You can add contractor availability right into the system so you can match jobs to contractors already on the clock. Plus, Skedulo’s mobile app allows contractors to easily access their schedules, which gets updated in real-time, so your workers never miss a beat.
You can even ensure that your contractors come to jobs fully equipped: Any relevant details that your contractor might need can be uploaded into job requests. Plus, Skedulo easily integrates with maps and GPS, meaning your contractors take the most effective route to the job, meaning technicians reduce windshield time whilst you cut operational costs.
If you also need an intuitive mobile app, then Skedulo has you covered. The app’s simple interface makes it easy for any contractor to adopt and use. The app also integrates with map apps and GPS so you can always take the most optimized route. Skedulo can also manage billing, tasks, and invoices for you, too.
Field Service Lightning
Best for: Integrated work orders
Field Service Lightning is Salesforce’s field service management software, which is an add-on solution to their overall cloud services. With it, staff can create work orders that are integrated with accounts, contacts, and other data from the Service Cloud. This makes it easy to dispatch mobile workers, schedule contractors, and manage inventory, since all of your data lives on the cloud.
Field Service Lightning automatically optimizes routes, thanks to its geo-locational and navigational capabilities. Salesforce’s analytics allows users to gain insights into their operational and employee performances, as well as other data like customer complaints. Users enjoy the easy-to-use interface that is responsive and intuitive. However, this interface can take a long time to get-up-and-running, and even longer to successfully implement without bugs. Plus, as it’s an add on product you’ll need to buy the basic platform if you don’t already have it – so it can be pretty pricey.
Zuper Pro
Best for: On-demand customer service
Zuper Pro is an intelligent contractor management software that lets you offer on-demand customer service. Zuper can help you save time by managing invoices, contracts, tasks, and more. With Zuper’s mobile app, you can optimize routes, send invoices, and even confirm customer bookings by SMS text.
Users like Zuper’s ability to review tasks on the mobile app, as well as how responsive it is. However, integration complications can cause reporting errors within billing systems, which might even need developer intervention to get fixed.
ServiceTitan
Best for: Service industry
ServiceTitan is a contractor management software specifically designed for the service industry. Since it covers one industry, ServiceTitan incorporates best practices within the app, which makes it easy for you to streamline services, lower costs, and manage your business better.
ServiceTitan is easily customizable to any business within the service industry, and still manages to have many software integrations available. But, if you struggle to get ServiceTitan working properly, don’t expect much from their support team. Many users note that, due to the size and growth of ServiceTitan, quick customer service isn’t prioritized.
Jobber
Best for: User-friendly and simple app
Jobber is a user-friendly app that makes managing contractors simple. Designed for small businesses, Jobber allows you to manage contractors, optimize routes, and will even send automatic reminders to customers for you.
With Jobber, payouts occur within 24 hours, automatically near the end of the month, or instantly after a job is completed in-person. The easy-to-use interface makes it simple to customize the app to your specifications. However, the reporting and automation features on Jobber tend to be lackluster.
IFS
Best for: Those with needs beyond contractor management software
An enterprise resource planning software (ERP), IFS delivers cloud solutions to global companies that distribute goods, build assets, and manage operations. As an ERP, IFS is capable of far more than just managing contractors. An ERP suite can have features that range from program management and risk management to compliance and operations management. This means that IFS is far more customizable than the typical contractor management software.
However, the endless customizations available come at an extra cost. Customizations might also require help from customer service to implement, which could cause delays during a project. Additionally, these features are far too robust for small businesses.
Oracle Field Service
Best for: Enhancing your customer service
Oracle Field Service allows you to enhance your customer service offerings. It supports you with call routing, onsite invoicing, and asset management. Plus, it integrates with its own vast selection of software, as well as third party applications. This makes Oracle Field Service significantly more customizable than other options.
Users dislike the clunkiness of the platform itself, though. The platform also freezes frequently, and requires an entire system reboot to get back online.
