Is your organization ready for “the moment of service”?
For companies with mobile workforces, the ability to quickly and accurately put the right team member in the right place at the right time is a critical requirement for success. More succinctly: managing schedules is your business. Unfortunately, that task is often trapped in outdated processes, delays, and frustrations for schedulers, workers, and customers.
Today, emerging technologies are changing that scheduling nightmare, transforming a grinding manual requirement into a streamlined advantage. Mobile workforce scheduling lets your business deliver a wide range of services in a smooth, no-drama manner that reduces operating costs, increases efficiency, and allows you to achieve the highest levels of customer satisfaction.
You no longer have to endure the headaches, delays, and hidden costs of outdated scheduling paradigms. Instead, you can capitalize on innovative technology to streamline and transform how your organization delivers services to your customers.
Scheduling relies on inefficient manual processes
In many organizations, it’s not easy to be a central dispatcher or schedule planner. The best-case scenario involves asking employees and contractors to submit forms that list their availability and PTO requests. In more organizations, however, scheduling involves a tangled web of data extracted from Google Calendar, Microsoft Outlook, HR systems, payroll applications, Google Maps, spreadsheets, and emails. Worse, it can also mean untangling a flurry of text messages and voicemails as well as ad hoc whiteboard schedules and post-it notes.
Then the scheduler must use Rubik’s Cube-like skills to piece together a schedule that balances resource availability, skills, customer needs, travel and meal times, prep time, the length of the job, and more. With the mobile workforce expected to grow to 60% of the U.S. workforce by 2024, manual processes are unacceptable. Even the most talented and organized scheduler is soon trapped in a process of last-minute revisions that can upset customers and send employee morale plummeting.
Ultimately, it requires Zen-master-like patience to balance all of the competing demands and constraints. And when you’re done, it’s time to start on the next schedule.
