3. Join the mobile revolution
If your company manages a mobile workforce and you schedule people to perform services away from the office, communication can be a little tricky. Deskless workers often receive client information, routing details, company updates, and more through a variety of tools. This lack of connectedness makes it difficult to stay up-to-date on essential information. What’s more, they’ll likely need to update a separate system with key customer details once they return from the job, costing time in administrative tasks.
But today’s smartphone and tablet technology enables organizations to communicate with deskless workers instantly, anywhere in the world. With the right mobile app, your field workers can easily accept or deny job requests, collect contactless customer signatures, see optimized routes, stay up-to-date on company news, and more—all in one, centralized location. Say goodbye to days of checking multiple sources for information and collecting critical data on clipboards. Mobile-first organizations use tools that enable deskless workers to capture, update, and access everything they need in one succinct place. They know that the consumerized app experience has become the norm, and that providing seamless tools can make or break a happy workforce (and in turn, a happy customer base).
If you aren’t yet leveraging smartphones that send data directly to your Customer Relationship Management (CRM) system and back office, you’re giving competitors the advantage. Start increasing your operational efficiency, cutting back on wastes of time and money in data transfers and cutting back on wastes of time and money in data transfers with a powerful mobile workforce management app.
4. Satisfy more customers—and satisfy customers more
Customer experience is the new battleground. In fact, providing an excellent customer experience can decrease the cost of serving customers by 33%, and customers who receive great service are likely to spend 140% more than their unsatisfied counterparts. High quality interactions are crucial, and an organization’s ability to provide such services is dependent on reliability, consistency, and preparedness.
The stakes are high for the mobile workforce, and even higher in industries like healthcare, where manual scheduling and processes create inefficiencies, increase costs, and expose patients to unnecessary risks. Sending the wrong healthcare professional to a client, failing to accurately record or access patient data, or delaying or missing an appointment can mean critical consequences—both for the organization and the client.
More businesses with a deskless workforce are realizing the value of technology that enables real-time scheduling and communication and centralizes important client information. To keep customers (and mobile workers) happy, look for a solution that estimates job arrival time, communicates to mobile workers and customers on the devices they use, and securely stores and transmits client information in the field.
5. Act on your most influential metrics
Data-driven companies are earn 20-30% more than their peers, yet some companies with a mobile workforce aren’t efficiently tracking and analyzing key insights. To make a dramatic impact to your bottom line, you’ll need to constantly stay on top of your data and keep operations in pristine shape. That’s virtually impossible without a solution that enables you to track down performance in every corner of your business and intelligently transform that data into actionable reporting.
Insufficient data collection and reporting won’t enable you to make informed decisions about customer experience, strategies, and operations, and competitive opportunities.
Forward-thinking businesses are investing in technology that allows them to cultivate and leverage valuable data—from job completion times, to unrealized marketplace gaps, to quoting and estimation. An even fuller picture comes into focus for companies that can overlay this data with information from other sources, such as a HRM or CRM system. Those next-level insights enable organizations to make cost-saving decisions on employee utilization, customer requirements, operations, and more. If you’re looking to improve evidence-based decision making, find a solution that connects disparate data and offers in-depth analytics to boost both performance and your bottom line.
Drive efficiency with Skedulo’s intelligent scheduling platform
Skedulo’s powerful workforce scheduling software enables effective scheduling to increase your bottom line. Our mobile-first platform offers hassle-free scheduling and communication, deep insights and analytics, and visibility into your deskless workforce.
To learn more about how Skedulo can streamline your back office and field operations to enhance profitability, book a demo today.
